Frendi — SATOSHI TECHNOLOGY LTDA

Delete your account and data

This page explains how to request deletion of your Frendi account and its data, and how to delete only part of your data without closing the account.

1. Delete your account in the app (immediate)

Open Frendi and sign in.

Tap Profile.

Scroll to the bottom and tap Delete account.

Confirm. Deletion starts right away.

This is permanent: the account cannot be restored afterwards.

Email privacy@frendi.app from your registered address with the subject "Delete my Frendi account".

We verify your identity and complete the deletion within 15 days (legal maximum of 30 days).

In the app, under Profile, you can delete separately:

Memories and assistant learnings

Chat and call history

Trips, itineraries and saved bookings

Health and fitness data

Connections to Google Calendar, WhatsApp and email

You can also email privacy@frendi.app listing the categories you want removed. We reply within 15 days.

Account credentials

Profile, preferences and language

Memories, beliefs, goals, patterns and AI-generated insights

Text and voice conversations, transcripts and audio

Trips, itineraries, bookings, documents and travel wallet

Health, workout and activity data

Integration tokens (Google Calendar, WhatsApp, notifications)

Push notification subscriptions

Tax and payment records: 5 years, as legally required (no assistant content included).

Access and security logs: 6 months.

Encrypted backups: expire automatically within 30 days after deletion.

After these periods the data is irreversibly erased or anonymised.

Deleting your account does not cancel a subscription purchased on the App Store or Google Play. Cancel it first in that store, under Subscriptions.

Privacy and data rights: privacy@frendi.app

General support: support@frendi.app

Controller: SATOSHI TECHNOLOGY LTDA, CNPJ 50.971.435/0001-51.